The rules at a glance
| Situation | What happens |
|---|---|
| Reschedule 8 or more days before the test | Free, through myNAATI |
| Cancel at least 1 hour before the start time | 75% of the test fee refunded (about $610 of $814) |
| Cancel after the start time | No refund |
| Don't attend | No refund and no reschedule |
These are NAATI's published rules at the time of writing. NAATI updates its policies, so confirm the current terms in myNAATI before you act, especially if your test is close.
Rescheduling your test
If you need more preparation time or your plans change, rescheduling is the cheapest option. NAATI allows a free reschedule up to 8 days before your test date. Do it in myNAATI under Manage My Tests, then Manage next to your test and Change or Reject Test Date.
Inside the last week, options are more limited. If you are unwell or something unexpected happens close to the date, contact NAATI as early as possible and keep evidence such as a medical certificate. Don't assume an exception will be granted.
Should you reschedule to prepare more? If your recent practice shows several omissions per dialogue, moving the date is usually cheaper than failing and paying $814 again. Use our preparation time guide to judge how much time you need.
Cancelling and getting a refund
NAATI's refund page says you are eligible for a 75% refund of the test fee if you cancel at least 1 hour before the scheduled start. Refunds are usually processed within 14 days and go back to the original payment method.
The steps in myNAATI are:
- Go to Manage My Tests and select Manage next to the test.
- Choose Change or Reject Test Date, then Reject This Test Session, and confirm.
- Back in Manage My Tests, select Request Refund and complete the details. If you paid by direct deposit, you will need to give bank details.
Losing 25% (about $204) is a real cost, so if you only need more time, reschedule rather than cancel.
If you miss the test
Missing your session is the most expensive outcome: no refund and no reschedule. The most common causes are technical problems and mistakes with the time zone or start time. To avoid them:
- Check your booking confirmation for the time zone, and set two alarms.
- Run the equipment and connection checks in NAATI's candidate instructions well before the day.
- Prepare your room, ID and second camera the day before.
Our exam day guide has a full checklist.
Related guides
For the full cost of the CCL, read the 2026 NAATI CCL fee and total cost breakdown. To book, see how to book the CCL exam, or cara daftar ujian NAATI CCL in Indonesian.
Be ready the first time
A resit costs $814. Practise with real-format Indonesian–English dialogues first; your first dialogue is free.
Try a free dialogueFrequently asked questions
Can I reschedule my NAATI CCL test for free?
NAATI allows a free reschedule up to 8 days before your test date. Inside that window, check myNAATI and NAATI's terms for what applies, because options are more limited.
How much do I get back if I cancel my CCL test?
NAATI's refund page says you are eligible for a 75% refund of the test fee if you cancel at least 1 hour before the scheduled start. On the $814 fee that is about $610.
What happens if I miss my CCL test?
Non-attendance is not refundable, and the candidate instructions say a missed test cannot be rescheduled. You would need to book and pay for a new test.
How long does a NAATI refund take?
NAATI says refunds are usually processed within 14 days, back to the original payment method.
Sources and update
Updated . Independent study material by Indonesian NAATI. Not affiliated with NAATI. Rules may change; check the official sources before booking.